Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


Friendly helpful staff

It's fine at the moment. The staff are friendly and helpful and I've been able to get appointments as and when needed. In many circumstances a phone call has been adequate and addressed the issues well. I always see the same doctor which does mean I have a good rapport with them and they understand the situation. They are always approachable, take time to talk to you and never feel rushed. I feel the care navigation works well and you see the most appropriate person in the practice. The paramedic is very good and I was really impressed with them when I saw them last.