Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


Something has changed

I feel that something has changed around the system and how to get appointments as I couldn't get a call back until Thursday from when I called on Monday. I then gave more details about what was wrong and I was given an appointment the next morning. I feel that patients need to be told the process for getting appointments if things have changed especially when you don't come often.