Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Eye Health Centre


Nearly all phone appointments

Nearly all requests for appointments are phone appointments and there is a lack of face to face appointments which means that issues are not addressed well. Haven't felt well listened to and was told nothing was wrong and they wouldn't do any more tests. Weeks later I was in hospital for emergency surgery. Its difficult when you have to see your own GP and they're not interested, there was no care there.