Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


Well monitored

There are no long or excessive waits on the phone to get through to the reception team and when I registered it was all very straight forward. Depending if I'm passing I either pop in to the surgery or call to arrange appointments and both work equally well. I like that there are multiple ways of contacting or receiving information from the surgery including email and text. The Care Navigators are great at sorting out appointments with the best person in the team. Since joining the practice my asthma has been monitored very well.