Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


Getting appointments difficult

I don't feel that the reception staff really listen when you need an appointment as its not easy to get one. Initially I was offered an appointment with a GP in a months time but then when I felt it was more urgent a family member contacted the surgery and I was given one sooner. Communication needs to be clear so expectations are not raised and then when things have not followed through it causes worry. Care once in is very good and staff react quickly but getting in for appointments is very difficult.