Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


Great surgery

Doctors and nurses are friendly, helpful and approachable and provide good care. There is a bit of a longer wait to see both nurses and doctors now for non urgent matters but anything urgent is dealt with on the day. I prefer to be able to talk to someone face to face and I really like to see my own GP and would rather a slightly longer wait so that urgent issues get dealt with on the day.