Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


Parents have struggled

Its more challenging to get appointments and it doesn't feel that the surgery is being invested in. Care is not in depth its more light touch now and they've had to dig for answers which has reduced their confidence. Questions are not pre-empted, instead they have had to be really proactive and know what to ask.