Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


Noticed a difference

Mainly been dealt with over the phone and I've noticed the difference in that respect. The phones have long queues and my medication has been changed three times with out me seeing a GP. Even when I've asked for an appointment with them I've not been able to see them but when I've been in to see another member of staff the surgery is very empty. I feel that a lot of my issues haven't really been addressed.