Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


getting appointments since covid has been more difficult.

Although I rarely visit the surgery for anything other than regular blood tests getting appointments since covid has been more difficult. I've had to wait 3 weeks for a telephone call and on another occasion I was given an appointment in 16 days time even though I said it was more urgent. When speaking to staff they can be dismissive around concerns raised. I've been sent for tests but I'm not sure what so I don't know who to contact.