Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


No issues at all

Staff are all friendly and I've had no issues getting call backs, I've only had to wait half an hour. I do hear other people saying they've experienced issues but for me it's been fine. My teenager called the surgery for the first time and the staff were great at supporting them through the process. Booking online is also easy to do and a simple process. Calling at 8.30 for a child can be logistically difficult as you don't know if you need to keep them off school or not as you're not sure if they'll be given an appointment the same day or if they'll even want to see them.