Friendly, supportive, practice
From the front door, all staff in the practice work to ensure that patients are guided to the right clinical intervention / treatment whilst remaining friendly, positive and informative. The reception staff work hard to help patients and visitors deal with appointment systems, receive accurate information about tests and get to the right clinician at the right time. The receptionists are always willing to respond positively to patient queries however off the wall they might be. I see them as approachable and cheerful in their everyday role. The nursing team provide a knowledgeable, effective and speedy service to all patient groups. The GP team are friendly, approachable and are focussed on achieving the best treatment for patients in a location where service provision suffers because it exists on a rural border. They are very engaged with the work of the Patient Participation Group and are happy to meet and discuss issues. My GP makes time to listen, talks through any treatment plan and I know he is on my side and has a good understanding of the conditions I experience