Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


Problems with phone line

When I called last week I tried to get through but couldn't even get to the options to pick from as it rang and rang and then cut off. I did get through in the afternoon but have had to wait a week for an appointment, this is unusual. The care from doctors is good when you do see them.