Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


Friendly staff

They are efficient and polite at the surgery and staff are friendly and know you well, they are very good at what they do. It's beneficial to see the same doctor each time and I really don't think there is anything that needs to change at the surgery. My medications are available when they are needed too which makes things much simpler.