Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


Minimal waiting at appointment

I can get an appointment within 2 days usually, no waiting or very minimal at appointment. It seems unusual that I was asked to come to the surgery on two separate occasions when I think it could have all been done in one visit, I came once for the nurse to take some blood and once for my blood pressure, patient convenience is not always taken into consideration.