Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eye Health Centre


Would like more face to face appointments

I feel that getting a face to face appointment should be offered when you call up for an appointment rather than having to wait for a doctor to call you back. When they do call, you do get an appointment though. Getting prescriptions over the last year has been great, staff are so helpful and I've never had a problem getting my medication.