Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Felixstowe Road Medical Practice


Pressure to go online

When you contact the surgery there is pressure to go online to request an appointment. I've been told there are only two doctors on, one working from home. This means most issues are dealt with by phone and I've been told to call back the next day as there are no appointments available that day. Some staff aren't overly friendly when speaking to them on the phone. It's very difficult to take phone calls especially at work so it make the whole process more challenging.