Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Felixstowe Road Medical Practice


They truly do care

I ran out of my repeat prescription tablet because I failed to put in a request. I rang the practice at 5:30 on a Friday to see if there is anything they can do. The receptionist explained my situation to the duty doctor and called me back to say that a prescription will be ready for collection, but I would need to get there before they shut at 6. I got there at 5:45 and picked up the prescription. I'm ever so grateful!