Never any appointments
Rang 46 times one morning from 8am to get an appointment. By 8.25 when I eventually got through none left, happened the following day. They will not allow you to pre book an appointment i.e. if matter is 'non-urgent' cannot book an appointment for next week - only do appointments that day and nothing else. No help on the phone, called in and was told if I couldn't ring by 8.10 I had no chance (I usually drive to work that time of day). Asked for a GP+ appointment, reluctantly gave one but for five days later. Don't release appointments on SystemOne online. GPs are great, reception team rude, have zero empathy and their system is not patient focussed. As I left the practice, having got a five day wait for apt, an obese smoker walked in asked for an appointment and was given one for that morning. I asked why I could not have had that appointment and was told some slots were reserved and could be allocated at the receptionists' discretion. Clearly the worried well, people who work, and those who attend less frequently the practice is not interested. Patients with co-morbidities are seen as 'regulars' who clearly have slots reserved for them. My apt with GP+ was great but sadly turns out I have suspected cancer and was put appropriate pathway - no thanks to Felixstowe Road.