Appointments over the Phone Only!
Felixstowe Road Surgery is no longer booking appointments in person. This makes it extremely difficult for my clients who have very limited English skills to access the GP service as they are told thay can book only over the phone. Because of the difficulties they have in understanding or explaining themselves over the phone, they -along with their children- have not been able to access the service. The staff there are usually overwhelmed and they do not have a lot time to give to the service users who might need long time over the phone. Thus, the staff usually ask service users to call back with someone who speaks English which might not be an option for someone who is requesting an urgent service. The same service users have managed in the past to book their own appointments in person by bringing ID documents or using google translate on their phones but now they are not able to do so. Being unable to access the GP when needed is causing my clients to be stressed and anxious. I am requesting for the booking in person service to be provided again at this practice so it is accessible to everyone.