Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Felixstowe Road Medical Practice


Rude and demeaning staff

If you are lucky enough to get through to reception in the morning you then have to be ridiculed by the receptionists into giving them information before being allowed an appointment. After booking an appointment this morning, getting through after numerous tries, I was insulted by the receptionist who insinuated that I was incorrect (about my own health!!) and that I should look up the correct terminology. Disgusted.