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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Felixstowe Road Medical Practice



My appointment left me worse than I went in

I attended the surgery today and I was very unhappy with the service I received, I felt worse than when I went in. I felt i had a better chance of killing my self than getting the help i needed there. The sad thing is that it's just the one Dr that make the surgery not such a great place to go to. The Dr who attended me, just rushed through the appointment and I was talking about my deteriorating mental health issues and did not appear interested or did not show any empathy towards my plight. They were not giving me a chance to Express my self properly the appointment took less than 3 minutes. I was so upset and was shaking when I came out . I felt guilty that I could not stand up to the Dr for treating me the way they did. The services that they suggested I try are not readily available, the next appointment would be in March and I'm in January now. My current situation can not wait that long, I ended up turning down the appointment because I thought it's either I'll be dead or better from self medicating by that time... I will never go back to the surgery after this experience and its not the first time I have felt this way about that place. However don't get me wrong its not everyone it's a few individuals that spoil patient experience.

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