Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Felixstowe Road Medical Practice


Very poor . Long wait for a reply.

I have been very satisfied with the practice for 41 years until 2 years ago when the response to an early morning call for an appointment starting at 8am could take 20 mins then all appointments had gone. If contact was made a " care navigator " would decide on if/when seeing a doctor or nurse . Also the staff could be surly. A massive change from the experience of the first 41 years at the practice. A shame.