Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Felixstowe Road Medical Practice


I prefer to make advanced appointments

I had to book a 3 monthly check before Christmas but got told they were fully booked. I tried again in January and was told ‘you need to take this one,or else someone will take it quickly’. I did take it but meant I had to miss my exercise class. I prefer advanced appointments as I have to order taxi and I take quite a while to get myself going in the morning, as I’m not very mobile.