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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Felixstowe Road Medical Practice



Waiting room atmosphere

Find the waiting room like a morgue as it is so quiet. You can therefore hear everything someone says at reception. Just feels uncomfortable. The service however, is excellent, with caring clinical staff. Although I do not use the surgery much, I can get in when I need to.

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