Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Forest Group Practice


Okay

The usual problems – can’t get an appointment. The real problem is the length of time you wait on the phone. You can wait in the queue for about 30 minutes before getting to speak to someone. The length wait is dependent on when you call – the 8am rush can be really bad. Once you’re there they’re all okay. The doctors and the phlebotomist are great. It’s just the options when you call. You get impatient after waiting so long and drive the 10 minutes to the surgery because you give up trying to call. When you get to the surgery they are sitting there waiting and you can get an appointment when you turn up but you’ve had to drive 20 minutes to do so. The website is useful for information, they have so much information on it, but making an appointment online just isn’t easy. They also lack continuity of care because you don’t see the same doctor when you go.