Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Forest Group Practice


No help when found myself with Covid

It took 3 days to get sickness and pain relief. Could not get anyone to come out for this. First ambulance crew spoke to surgery and help promised either by surgery staff or nurses. However, message not passed to nurses no pain/sickness relief arrived. Was advised to call second ambulance which gave me above and because condition has worsened took me in to Covid suite at West Suffolk.