Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Forest Group Practice


Contacting the surgery is fine

Contacting the surgery is fine and the doctor I tend to see if possible is great and overall I'm very pleased with how all the staff are. Reception staff are pleasant and helpful when they are dealing with you. The prescription line is busy and I've left a message but they haven't come back to me and I have found it a little slow to get things done. I don't particularly like having to go to Mildenhall, Newmarket or West Suffolk hospital to have blood tests, it's a lot of extra miles for regular blood tests and it would be better if they could be done at the surgery.