Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Forest Group Practice


Staff helpful

I phoned and booked an appointment with reception to see a GP today. Staff listened and were very helpful and they arranged for me to come in to the surgery later the same morning. I did call yesterday morning but was told that there were no on the day appointments available and to call back at 11am to check again but I couldn't do that so needed to call today. I was offered a choice of times to come in today so I could get something that worked well for me too.