Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Forest Group Practice


Phones are busy

The phones are very busy when you call in the mornings and due to past difficulties I had problems getting a diagnosis. I am now worried as you don't see the same doctor and I believe this is why years ago it took so long to get a diagnosis and then treatment. Each one just treated the issue as a one off and didn't seem to take in to consideration that I'd been having problems for months. It was only when I saw the original doctor months later that they then referred me.