Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Forest Group Practice


Really don't like Anima

Currently it's not easy to use as it says go to A&E when it isn't necessary but reception have been lovely and completed the form for me and when the doctors have got in touch they have been very good and call when they say they will. It can be difficult when you see different people but it is great that bloods are now done on Saturday mornings, although appointments are still limited.