Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

Forest Group Practice


Very supportive and helpful advice.

I had to speak with the prescriptions office to make some changes. (Name removed) was very supportive and gave me good information. She ensured I understood and confirmed my preferences. I find telephone conversations difficult and she made it much easier by letting me take my time and reassuring me. Her approach to me made what is an anxious task for me to do much less daunting. Thank you