Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Forest Group Practice


Impossible to get any one to answer phone.

45 mins and still no answer on phone, still no face to face appointments even though physio and hospital are seeing people. When I did get through, still using the excuse that they are short staffed because of COVID. 18 months now they have said this. Can't get to see or speak to a regular Dr, no continuity in care. They were good when Swan first took them over. Now it seems Forest are just a thorn in their side.