Home apparently unaware of resident's needs
Home said about a resident "never incontinent", in fact resident was found to be incontinent of urine. Home said "no mental health problem", a hospital report referred to a CT scan which showed brain damage. Home said "no behavioural issue", however, resident had left the home unobserved and got on a bus and went to their home town. Home didn't mention / had no record of wound on left shoulder.