Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Framfield House Surgery


Excellent service

This is an excellent service for my whole family. Always get to see my GP face to face on a consistent basis. I rang one day at 6:15pm and they still saw us 5 minutes later, as were able to get there quickly. Today I rang and offered a phone call or face to face and I chose to come in, so it was nice to have the choice. They are great with the kids.