Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Framfield House Surgery


Take too long to get through

I had to wait on the phone for over 40 mins, once I get through I can usually get a phone appointment but it is too long to wait to get through. I do find that the staff generally and reception staff are very good. The flu and covid jabs worked well.