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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Framfield House Surgery



Friendly staff but can be tricky to book an appt.

Online appointments appear to be only available for about two weeks ahead. Not releasing afternoon appointments until 11.30am can make it awkward, as then have to be able to phone at 11.30am during the working day. Would welcome more early evening/weekend appointments, outside of school hours.

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