Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Framfield House Surgery


Hard to use eye droppers and getting appointments

Prescription. When picking up eye prescription they changed them and they are small and really hard to squeeze out as my hands are limited in movement. Pharmacist said I need to go back to GP. But very difficult to get appointment!