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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Framfield House Surgery



Frustrating with long term condition

The surgery request blood tests when I have the annual diabetic check but I may have only just had a test with the hospital where they manage my condition. Although its a long term condition I can only get 1 months supply of the tablets which I've been on for years. Its so frustrating to have to reorder each month when nothing is going to change. My condition is more complicated so coming in to the surgery to discuss things with staff when they can't add anything seems a waste of time for both them and me. For general appointments however the surgery is generally good but for my long term condition it can be frustrating.

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