Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Framfield House Surgery


Not the best

The building gives you the impression that it is a lovely surgery, and it is very clean, however I find the 'human' touch is not there. It is hard to get an appointment and you are made to feel like you are a bother for wanting one. I do sometimes wonder if they are trying to make you feel that way so you do not bother trying in the future.