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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Framfield House Surgery



Blood tests at surgery

My father kept being sent for blood tests at the 'Warfarin clinic' at the hospital, when the surgery does tests at the surgery. He is very elderly and so not very mobile, so getting to the hospital is logistically much more difficult and involves him needing someone to take him. The hospital told him, that if the surgery requests the test, they then must do it. Since then, armed with this information my father gets his tests at the surgery, which is much more convenient for him.

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