Consistently good over the years
I have been under this practice for many years. It has been excellent over that time. Particular vigilance has been given in my referrals for scans where cancer was diagnosed. However, recently my GP said he needed me to come back in a week after starting some new medication, but he said he would not be around so gave me another doctors name and a letter to then give to reception. The reception team said that 'due to allocation' or 'held back' appointments they could not make the appointment. I asked to see the Practice Manager, and they thankfully sorted it out. It was just a bit stressful, and quite unnecessary, as it is not my problem. They should all know the system, and if the PM could sort it, then surely this means the system can be bypassed when a GP has asked for this to happen. I was made to feel 'in the middle' of this which felt like a dispute between the GP and Reception team, and did come over as rather unprofessional.