Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Framfield House Surgery


Dirty facilities

The service itself is average but I would like them to realise the dirtiness of the toilets for a NHS place they should be pristine, and they really are not. I used the toilet here and it is rather dirty (downstairs one) The wall under the hand fan is yellow. The floor is really really dirty in colour. The toilet roll holder is below the fan and has no cover on it, so when you put wet hands under the fan you drip on the loo roll! If I was not so desperate I would have walked out. It looks like a new building and modern, but the cleanliness does not measure up to that at all. This was at 10 am so I am doubting it had been cleaned that day.