Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Framfield House Surgery


Hard to get through at 8am

Find the booking system difficult to get through on at the busy time of 8am. However, if you leave it later, all appointments are gone and you get told to ring at 8am again. I recently saw a member of staff who I found to be somewhat patronising and dismissive compared to many I saw previously at Wickham Market MC.