Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Framfield House Surgery


Front desk staff rude

Find front desk staff can be rude. Walked in and queried something. Language used was argumentative. Questioned why they would use such a terms as 'thrash it out', they said they were just making conversation. I was told they were not taking patients from other surgeries and I needed a prescription urgently which would mean registering here, getting a GP appointment and then signature for prescription. I was turned away.