Selective in their patients, prefer private
We have been patients at this practice since 2008 and have always enjoyed a good service. Until 2018 that is when their 'NHS' dentist became their children's dentist and therefore lost to adults. A series of young dentists were simply not as careful or caring. However, during COVID, their lack of care and rudeness has been exacerbated. Not only will they not make me an appointment as they do not have an 'NHS' dentist, telling me if I am in pain (haven't seen the dentist in two years), take a picture of the tooth and they will triage remotely. I struggle to understand how a tooth can be treated remotely. Worst of all is their treatment of my husband, a lymphoma patient. Losing teeth through chemo, he had 4 or 5 left which were causing pain. As a vulnerable patient he needed special care and it was not forthcoming. He was left infected and in great pain. In addition, he waited a year for a dental plate which rather than improve his outlook has left him feeling uncomfortable as the plate has a gap in the front which looks distinctly wrong.