Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Fressingfield Medical Centre


Happy with dr's and nurses

Not consistently given the choice of an appointment or a phone call, it depends who you speak to. There are times when right from the start of the conversation the member of staff is a little abrupt and even rude at times as they won't let you get across why you need an appointment. The reception staff at Stradbroke are great. It doesn't take long to get through to the surgery on the phone but I'm happy with the doctors and nurses. I just don't like having to say the reason for an appointment to reception if you are having a bad mental health day and are then quizzed by staff it isn't easy.