Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Fressingfield Medical Centre


Try to see same GP

I do use the online system to book appointments but had to wait 3 weeks to see a specific doctor. Instead I swapped the appointment with a family member and got to see them in 4 days. I do try to see the same GP if at all possible but it's not always necessary. Using the NHS App for prescriptions is now working and it is very convenient.