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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Fressingfield Medical Centre



Long phone message

Never had any problems and have had a planned appointment which was arranged last week. Most of the time I see my own GP which I feel is better but if its urgernt I'm happy to see anyone. There is a very long message on the phone still and the cost of calling is a consideration, it seems unnecessarily long.

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