Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Fressingfield Medical Centre


Wonderful

The surgery are wonderful with everything that they do. This week my appointment with the doctor was booked by the nurse I saw last time but as a rule contacting the surgery by phone is simple enough to do. Staff, including recpetion and dispensary are great and work around any issues if they do arise and they provide good information. They were great when I attended the wrong surgery for the appointment and they were so friendly about it and called the other surgery to let them know I was on my way and I was seen there.