Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Fressingfield Medical Centre


A lovely surgery

I've never had any issues and it's really good to get appointments especially for the children. We tend to see the same GP and nurses most of the time and they are always nice and friendly. It was great when they notified you of any delays as this help you plan but they don't seem to do this any more.